DELIVERY 

** Please be aware, that due to Royal Mail strikes on the run up to Christmas deliveries are subject to delays beyond our control.  We will continue to ship orders as soon as possible during this time**

Last Christmas delivery dates 2022:
UK – 12th December
Europe – 5th December
Rest of World – 18^th November

The Folklore Foundry uses a range of delivery methods and the costs are as follows:

Free delivery on all orders over £50 to UK. Delivery by Royal Mail.

£4.99 flat rate delivery on all orders within the UK.

£15 for delivery on orders within Europe.
£50 flat rate delivery on items outside of Europe for international shipping and handling.

Our international delivery carrier depends on the insurance value and destination of the order. If you are receiving your order outside of the United Kingdom, you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping.

It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.

Please note all items over £300 must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

MADE TO ORDER

With the exception of some of our most popular designs, most pieces of The Folklore Foundry Jewellery are made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, sustainably produced product. We want you to love your jewellery purchase and thank you in advance for your patience.

Because all our products are handmade in our UK workshop in limited batches, we don’t always hold stock of every item. Therefore, our standard delivery terms are between 1-2 weeks. However, we will always aim to improve on this where possible.  If you have any queries, or are in an exceptional hurry please email the team on contact@folklorefoundry.co.uk and we will do our best to help you.

RETURNS

We hope you will love your new jewellery. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively, we will refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order. Items exempt from both the refund and exchange policies, unless they are found to be faulty, are:

— Commissioned pieces (bespoke)
— Customised pieces

— Earrings

Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing and provide an address for you to return your jewellery to us.

Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.

PROCESSING YOUR REFUND

Upon receipt of the items being returned the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).

We will process your refund within 48 hours of receipt of goods. Your credit card company may take 4-7 working days to credit your account.